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Bad call Quality

If you are experiencing bad audio quality while on a call, there are a few reasons why this is happening.

 

1. Bandwidth

2. Jitter

3. Interference

4. Internet Problems

5. Network related issues

 

Business users should have enough downstream capacity to accommodate office needs. VoIP calls, video streaming, web browsers, and email transfers all require downstream throughput. Upload speed is critical for making VoIP calls, sending large files, and hosting websites. The number of employees that use the service (and for what purpose) should also be considered.

To find out if you have Jitter, or low bandwidth you should run a VOIP Speed test. Click here to run a test: https://www.activepbx.com/speed-test

You can also open a support ticket, and provide us with your Client IP. Your Client IP is shown by the house icon located on the lower left of the speed test website. 

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For more information on Jitter please see the attached document.

To create a support ticket go to help.activepbxcom or email us at support@activepbx.com

Jitter Resolution.pdf

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